When it comes to protecting patient Protected Health Information (PHI), healthcare providers must exercise due diligence, especially when outsourcing certain functions.
The Centers for Medicare & Medicaid Services (CMS) requires that all providers, billing companies, and outsourced agencies use the Interactive Voice Response (IVR) system or your Medicare Administrative Contractor’s (MAC) eServices tool to verify Medicare eligibility and claim status. Increasingly, however, outsourced business associates are failing to adhere to this requirement.
Posted In: Resource Information